Book Chat: The Greatest Salesman in the World

“Often I’ve heard you say that no other trade or profession has more opportunity for one to rise from poverty to great wealth than that of a salesman.” Og Mandino I’m rereading “The Greatest Salesman in the World ” by Og Mandino as...

To Be Perfectly Honest With You

If you find yourself using the phrase “to be perfectly honest with you” in your sales presentations or in normal conversations with your customers you need to think about what you’re saying. This week we had a manufacture’s representative introduce his new products to...

More About Them and Less About You (80/20 Rule)

It’s Monday morning and you just had a great weekend. You get back to work and someone asks about your weekend. You no more begin to tell how much fun you had when they jump right into their exciting or not so exciting past couple of days. You sit there and listen...

Book Chat: Essentialism: The Disciplined Pursuit of Less

From the book “Essentialism”: Have you ever found yourself stretched to thin?  Overworked and underutilized?   Busy but not productive?  Always in motion but getting nowhere?  If you answered yes to any of these questions, the new book by Greg McKeown...

Loyal vs Satisfied Customers – What’s the Difference

Loyal customers are much different from satisfied customers.  Do you know the difference? I didn’t but I think I do now. During a training session this week we explored the differences between the two. Derek Roberts, our sales coach for this week’s training described...