by Wes | Jun 22, 2014 | Sales
Loyal customers are much different from satisfied customers. Do you know the difference? I didn’t but I think I do now. During a training session this week we explored the differences between the two. Derek Roberts, our sales coach for this week’s training described...
by Wes | Jun 8, 2014 | Sales
In last week’s post “ Six Key Words You Want in Every Referral” we discussed the need for referrals and building a strong referral network. Referrals may be the single most powerful way to grow sales. A referral from a satisfied customer greatly increases the close...
by Wes | Jun 1, 2014 | Sales
If you asked your best customers to refer you to a friend, what would they say about you? Would their referral letter or conversation include these six key words: Friendly Hardworking Smart Honest Integrity Trust Would they say or include a phrase like “you can always...
by Wes | May 26, 2014 | Sales
During this week’s coaching session a discussion “Having integrity vs. being honest and telling the truth” was the topic. The questions posed were: “Can you be honest and not have integrity?” “Can you have integrity and not be honest?” Like many others, I usually...
by Wes | May 18, 2014 | Rants, Sales
How many times each week do you say “I didn’t have time?” Do you “often” find yourself trying to explain “why you didn’t have time to do what you said you would do?” Does simply telling your customers, supervisors, family and friends “I didn’t have time” still work or...
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